Set 'To' email address in a mailto Script

Terri Welch · ‎03-17-2025

Can I set the 'TO' address in an mailto script? It reads from the system property, but I only want to change it for a specific email, not system wide. Let's say I want it to go to my personal email instead of the system email. This is NOT for a reply email - it is for a mailto: link in my email.

Vishal Jaswal · ‎03-18-2025

Hello @Terri Welch

Dummy email script

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
          /* Optional GlideRecord */ event) {

          // Add your code here

   var approverEmail = "abc@gmail.com"; // Replace 
   var subject = "Project Approval Decision";
   // Generate mailto links with action in the subject - please modify them as per your requirement
   var acceptLink = 'mailto:' + approverEmail + '?subject=' + encodeURIComponent(subject + ' - Accept');
   var deferLink = 'mailto:' + approverEmail + '?subject=' + encodeURIComponent(subject + ' - Defer');
   var declineLink = 'mailto:' + approverEmail + '?subject=' + encodeURIComponent(subject + ' - Decline');
   // Output the links for use in the email body
   template.print('<p>Click below to respond:</p>');
   template.print('<p><a href="' + acceptLink + '"> Accept</a></p>');
   template.print('<p><a href="' + deferLink + '"> Defer</a></p>');
   template.print('<p><a href="' + declineLink + '"> Decline</a></p>');


})(current, template, email, email_action, event);

You can modify this dummy script to have different email address for accept, defer and decline.
Dummy Email Notification Message HTML

Hi

To waste your time, a request has been submitted to you for accept/reject/defer by clicking on one of the options below:

${mail_script:dummy_script}

Thanks
ServiceNow

Validation results:

Hope that helps!

Hope that helps!

View solution in original post

Vishal Jaswal · ‎03-17-2025

Hello @Terri Welch
If there is a TO email set in the e-mail notification and you want to set the same in your mailto script used in same email notification in message html then I believe it is not possible, however can be achievable using event registry (an example shared here: https://www.servicenow.com/community/itsm-forum/how-to-automate-for-notifying-if-a-task-isopened/td-...

Hope that helps!

Ankur Bawiskar · ‎03-17-2025

@Terri Welch

can you try this in your email script?

var emailAddress = "user@example.com";
        var name = "User Name";
        email.setEmailTo(emailAddress, name);

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Amit Verma · ‎03-17-2025

Hi @Terri Welch

You can make use of

email.addRecipient("user.name@example.com"); // replace with your to email ID

to set the To Email address. It is working as expected. Refer below screenshots -

Please give it a try and let me know the results.

Thanks & Regards

Amit Verma

Please mark this response as correct and helpful if it assisted you with your question.

Terri Welch · ‎03-18-2025

Here is the situation:
I have a notification that has the following links:

These links are created with 'mailto script' in the notification:

When the link is clicked in the email - I need to set the TO address. Currently it is being set by a system property (I cannot change the system property - this is ONLY for this one notification)

The mail_script did not work with in the mailto Template or the original email.