Set Value in RITM based on variable change by catalog client script

[chaitanyakumar]

Hi Guys,

I am trying to update the worknotes in RITM record when few of the variables on RITM record are changed. Since i have already have catalog client script on the variables and i would like to take advantage of that. So i thought i can do by script include and call the script include in catalog client script but i couldn't able to figure out the way to get the RITM record based on variables in script include. I don't want to run the business rules because i only want to run the script when variables changes so i thought catalog client script is the best option.

Can someone help me with this.

Thanks,

Chaitanya

[rahulpandey]

Hi Chaitanya,

g_form.getUniqueValue() will return you the sys_id of ritm at client side and then you can pass this as a parameter to script include.

[chaitanyakumar]

g_form.getUniqueValue() is returns the Catalog Item ( Maintain Item) sys id but i need the RITM sys id so that i can query the sc_req_item table update the RITM record

[rahulpandey]

Hi Chaitanya,

It returns the RITM sys_id, just check "Applies on Requested Items"

Refer below screenshot

Below is the catalog client script

[chaitanyakumar]

Thanks Rahul. But i have checked applies on catalog item , I can't uncheck that. I have find other way to find the RITM record based on User variable in my catalog item