Set variable mandatory on catalog task based on other variable

[BijoyDeb]

Hi All,

I searched on community a lot for this use case, but nothing that can fit in my requirement

I have three variable on my catalog---

Application - refers to cmdb ci

Category - choice

Subcategory - choice

Category and subcategory are always visible on catalog item, but not mandatory.

But, lets say if application is linkdin and user is trying to close the catalog task, in that case both category and subcategory should be mandatory.

I thought of writing ui policy oncatalog task, but I can't select variable or question in filter conditions

What is the way that I can fulfill this scenario.

Any guidance will be appreciated

Thanks in advance!!

[Voona Rohila]

Hi @BijoyDeb 

You can write a Catalog UI policy on the Catalog item and make 'Applies on Catalog Task' to true, The policy will run on Catalog task record.

https://docs.servicenow.com/bundle/xanadu-servicenow-platform/page/product/service-catalog-managemen...

[Voona Rohila]

If your conditions are based on fields available on the ctask form then you can write client script and access variables using below syntax

g_form.getValue('variables.variablename'); // access variables info on client script.

[BijoyDeb]

@Voona Rohila I tried with client script, but not working

[Voona Rohila]

Can you share the logic you tried?