Set watch list with business rule

petterbj_rgmo · ‎08-03-2016

Hello all,

We are on Helsinki and using inbound actions with the Service Desk Call plugin. In the inbound action I created I am adding a email address to the watch list on the Call form. When the Call type is set to request, I need the email address on the watch list to be added to the watch list on the request item. So basically I want the email address in the watch list to be added to the RITM when it is created. I have tried doing this with a business rule (after) that runs on insert and is run on the sc_req_item table. The code is as follows:

I cannot seem to figure out where I am going wrong. Any ideas?

Abhinay Erra · ‎08-03-2016

Here you go. Use this script. This should be a before business rule

var gr1= new GlideRecord("new_call");

gr1.addQuery("transferred_to",current.getValue("request"));

gr1.query();

if(gr1.next()){

current.watch_list=gr1.u_watch_list;

}

View solution in original post

petterbj_rgmo · ‎08-05-2016

I actually didn't give it another go yet as I was put on another task by my customer, but as soon as i finish that I will give this a go and let you know.

petterbj_rgmo · ‎08-08-2016

I got it working using your code