Has anyone gotten the userName parameter to work on setJournalEntry? Specifically for a non-privileged account, i.e. not 'admin' or a user with the 'admin' role?
When I try to set a journal entry on a GlideRecord, e.g.
incident.comments.setJournalEntry('this is a comment','bjorn');
incident.update();
the comments get the journal entry, but the second parameter, username, is ignored. I've tried different variations on this, to no avail.
According to the documentation this the right way to add a journal entry, but the docs don't specify what a valid 'userName' value might look like. Is there additional documentation that specifies the right way to do this? Or does the username simply not work?
https://docs.servicenow.com/bundle/madrid-application-development/page/app-store/dev_portal/API_refe...
