setPreference method not working on action script.

[Ivar Donado]

I've been working on a scoped application that redirects users based on the form view. I need to somehow reset the form view after that so the next time the user signs in the view is back to default.

I tried just using gs.getUser().setPreference('x_bonm_bip_data_policy_term.view', 'default') and gs.getUser().setPreference('x_bonm_bip_data_policy_term.view', '') in background script and both worked, however if I use them on a Script Action triggering from the session.established event (which happens when the user signs in) they simply don't work.

I have tested with logs and the script action is actually being triggered, but that setPreference does nothing. Any idea why might this be happening?

[Tony Chatfield1]

Hi, the docs only show entries for clientSide
https://developer.servicenow.com/dev.do#!/search/madrid/All/setPreference

and it may be that serverSide setPreference is only available in global scope?

You might be able to work around it with a glidequery lookup\update to set your values directly on sys_user_preference table.

[Ivar Donado]

I thought so after making this question. I tried doing a query and...weirdly enough I can't even get the record count (.getRowCount()) from the action script, but I do get it from the background script. This looks more like an access issue from the action script to the user preferences table.

[Namrata Khabale · Accepted solution]

Hey Ivar Donado,

Refer the thread it might help you:

https://community.servicenow.com/community?id=community_question&sys_id=7b80e99fdbc66784656a5583ca96...

And also go through the link:

http://www.john-james-andersen.com/blog/service-now/servicenow-user-preferences-server-client-access...

Mark Correct and Helpful on the basis of Impact!!!

Best Regards,

Namrata.

[Ivar Donado]

I had attempted to use those methods (using the user id). And even tried a query through gliderecord just to check if I could delete or modify the preference records but I can't even get the amount of records found with getRowCount() there (it always returns zero). I assume there's some kind of access restriction to the preferences table from action scripts as every script I come up with works when run as background script.