Setter Field for Data Lookup Definition issue

luisesparza · ‎03-10-2016

Hi! I'm practicing Data Lookup. I've been able to follow the process as it appears in Data Lookup and Record Matching Support - ServiceNow Wiki . When I get to the "Create Data Lookup Definition Record" section I am able to create the new Matcher Field Definitions succesfully, but I can't do the same with the new Setter Field Definition since ServiceNow does not display the dropdown list for either the Source Table Field or the Matcher Table Field (no choices displayed).

I also tried with the out of box Priority Lookup Definition regarding the Priority and it didn't work either when I tried to add a new Setter Rule.

I'm currently working with an free developer instance and the version is Fuji. I'm working with admin rights.

Thanks!

fredklein · ‎03-16-2016

Workaround:

In the form of the Setter Field Definition, right-click on the header to configure the form layout.

Add the two following fields

- Source table

- Matcher table

NB: these two fields will NOT show up, but seem to be needed there for properly populating Source table field drop-down and Matcher table field drop-down.

Credits CGE!!! 🙂

View solution in original post

ghsrikanth · ‎03-16-2016

Hi Luis,

If Frederic answer is resolved your issue, could you please mark his answer as correct, in this way, in future it will be easy for others to search in the community and find this post.

Thanks,

luisesparza · ‎03-16-2016

Done. Thanks for the advice.

Community Alums · ‎09-14-2016

I know this is an old thread, but I just ran into something similar with a scoped app and would like anyone else looking for the solution to find it.

The Source and Matcher fields on the form are strings with a 40 character limit. If the name of your table exceeds 40, you will not see any options in the setter/matcher fields. You need to completely disable the "Hide Matcher and Source Table" UI policy and change the dictionary character limit to something above 40. I used 60.