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How to get Servicenow projects to work ??

How to get Servicenow projects to work ??We are having a group of 10 people with different module experienceAll are having minimum 5 years of experience in ServicenowJust asking if anyone knows how to get projects on contract basis to work ??Please s...

shabbir5 by • Tera Guru
  • 1313 Views
  • 2 replies
  • 0 helpfuls

If Flow Logic - Script condition

Hey all!I have a question of why or how to implement the Script on If Flow Logic step in Flow Designer?I have Funding Source that was a single selectbox and it worked with is not/does not containBut now that I have switched it to Line Collector (havi...

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SLA operates Based on the Location

Hi Experts I have the requirement veena is in Mumbai location, she has holiday on 02-10-2025, Rani is in Bangalore location she do not have the holiday on 02-10-2025, when incident ticket is assigned to Rani SLA should be run. when ticket is assigned...

Resolved! Error re-creating a scoped app

A scoped app I was developing was removed during a clone to our dev environment.  When I attempt to re-create the app in ServiceNow Studio, I receive the following error: "This scope is already taken by another application" It appears that while the ...

milesclark by • Tera Contributor
  • 2849 Views
  • 4 replies
  • 3 helpfuls

Mobile Agent

Hi,I am currently working on Mobile agent story. The requirement is to prefill the stockroom field with the value the logged-in user selects on the first login. Currently, the stockroom field value disappears and the user has to select everytime. So,...

ShriramS by • Tera Contributor
  • 979 Views
  • 2 replies
  • 0 helpfuls

Hide fields ui policy not working on case creation page

Hello experts, I'm having an issue with HR case creation page: I need to hide some fields based on value from another field on the form.the UI policy is working partially: it turns fields to mandatory but not hide them when the condition is false (re...

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tpeleg by • Tera Expert
  • 3182 Views
  • 13 replies
  • 2 helpfuls

Resolved! ServiceNow eBonding with 3rd party 'FieldCode' approach

Hello Team,I have a requirement to setup eBonding for incident with a third party application "FieldCode". As far as I have read the servicenow eBonding plugin (com.sncintegration.ebonding) is deprecated and remote instance spoke is introduced now. B...

ShAn21 by • Tera Guru
  • 2482 Views
  • 6 replies
  • 2 helpfuls

How to do ServiceNow integration with Sage

Hi, We have a requirement to integrate servicenow with sage app which is hosted on SQL database with the below fields:Asset, Serial Number, Description, Manufacturer, Model, Pickup date. I don't find much documentation on this. Can we make use of Sag...

sath by • Tera Expert
  • 1385 Views
  • 1 replies
  • 0 helpfuls

Flows stuck in queued state even though the trigger conditions are met

In our environment, the flows are getting stuck in a queued state even though the trigger conditions are met.I've observed that:The flow name appears as empty in the sys_flow_context table for both Incident and Request tables.However, flows for SLAs ...

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Community Alums by Community Alums •  
  • 3359 Views
  • 4 replies
  • 0 helpfuls

Resolved! Copy REQ Variables to SC_TASK Description

I am new to scripting, but I just completed the Scripting in ServiceNow Fundamentals class and I am trying to put some of what I learned to work.  It's not coming easy to me, yet.   'description_of_request' is part of a variable set on some of our ca...

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Adam Head by • Tera Expert
  • 12012 Views
  • 25 replies
  • 2 helpfuls