Hide single HR service in the Transfer case declarative action
Hi, In the transfer case declarative action shows the List of HR services available. I have to hide one HR service in the new HR service filter. Any suggestions..?
Forum Posts
Vendor unable to select answers on VRA
My vendor has received their VRA and are able to log in but are not able to populate. It looks like the have read only access to the VRA. How can the Vendor POC update from their side?
Resolved! Remove "Other-Describe Below" option on the drop down "Please Select a Business Justification" varia
Hello, I want to remove the "Other-Describe Below" option on the drop down "Please Select a Business Justification" variable on a catalog item. On Question Choices "Other-Describe Below", I set "Inactive" to "True" and saved my change, but the syste...
Need to send reminder emails on 3rd business day for specific catalog item approval records
Hello everyone, I'm currently facing an issue where an event is triggered for unapproved items on the 3rd business day. However, since the schedule job runs daily, the event continues to fire on subsequent days if the item remains unapproved. I need ...
Barcode value from cmdb_ci_peripheral is not showing up for non admins on catalog item
Hi Experts, We have an catalog item, when on change of value there should be a barcode image populated, this is working perfectly for admins, when logged as ITIL user, on change of value the barcode image is not populated. The logic is we are fetchin...
Is it possible for a non MFA admin to emulate an MFA user?
Release: YokohamaI think this is impossible, but tell me how this might work. Perfect configuration: An admin account (without MFA) could emulate an MFA account without MFA.Current configuration: The admin account does not require MFA. When the admin...
User should not be able to select from reference lookup view
Is it possible that user can see records from the reference field lookup view, but can not select any of them?
Resolved! Use core_company banner image in a form
Hello! I have a form that already shows the company name according the loggedin User. I want also show the company logo automatically in an image field I created in the same form. I did an BR, but it doesn´t seem to work.How can I achieve this?
Resolved! ManagerHub Missing Team Requests?
In my PDI, I have managerhub, HR core, and Employee center core & pro installed.However, when I impersonate a manager, I can't see any of my team requests, even though I did submit an HR case as those users: I checked the widget instance option, and ...
Execute operation on scriptinclude"EntitlementCacheManager" from scope "Licensing Engine" was denied
Hello everyone,I get this error message every time I log in to the instance for the first time:I checked restricted and it's still in Allow state:I don't know why and how to fix it. Please someone help me.Thank you so much.
ServiceNow Widget for Accepting or Rejecting Incident Resolution in Service Portal
This article demonstrates how to build a custom Service Portal widget that allows end users to accept or reject the resolution of an Incident.When an incident is moved to the Resolved state, the widget appears to the user.They can either:Accept the s...
Resolved! Make variable to be visible & editable on the RITM but not visible on Catalog Form
Hello, I would like to make a variable hidden on a catalog form, visible & editable on the RITM. Here I created a variable called 'Mobile Number' which is not available on the catalog form, however for some reason it is also NOT available on RITM, se...
Display the reopen button in now mobile app
Hello, I have a requirement that the user should be able to reopen the incidents from now mobile app. Do anyone have achieved to show the re-open button on the incidents while opening from the now mobile app. Thanks in advance. Jitendra
Apply Template for parent record using on declarative action
I have created one declarative action (sys_declarative_action_assignment) for applying the template in service operation workspace in that I have used below script ,this is not working can someone please help herefunction onClick() { var selected...
Resolved! How To Edit "verify the employee requesting this case"
How do I edit the reference qualifier on "verify the employee requesting this case" in the HR agent workspace? For some odd reason, the field is only pulling in a handful of people, where there are about 1K+ users on the instance.I swear it was worki...
