Hi Team,I have update one question from GRC classic attestation metric type. And this updated question got reflected on completed state record also. How can I manage this ? Do I need to create a new metric type? Refer below screenshot 1) Updated ques...
Hello! Still learning the ins and outs of ServiceNow and the the different things that can be done with email notifications. I have an existing email notification that needs its conditions to be updated. Right now, in the 'Who will receive' tab, the...
Set the title value of the Card component in ServiceNow's Virtual Agent Designer
Hi Team,Currently, we are using Remote File Import to generate files in ServiceNow. However, we are planning to switch to newer methods and upgrade to the latest approach. Could someone please share recommended strategies? Any documentation would be ...
Prod instance is Washingtondc and Dev instance is Xanadu. After we updated our Dev instance to Xanadu, when we are promoting our update sets from DEV to PROD, preview is succeeding but when we commit it gets committed with error. The prob is mainly w...
Hello, I'm new to coding and I would very much like to ask you for help.Here i have a requirement to auto populate the values in service offering field when the category is chosen.here the category and service (business_service) will be same (example...
Hi Everyone, I'm currently working on ServiceNow AD orchestration. I want to know if it's possible to change a user's Organization Unit(OU) using any orchestration activities OOB. Specifically:Is there any predefined activity that supports changing t...
We recently had an issue when performing a clone because the incorrect clone profile was selected, and as such we want to add an onLoad showfieldmsg client script to the request clone form to ensure future clones are requested using the correct profi...
Hi Community,I have been reviewing skipped records, and come to realise that skipped record is suggesting for deleting an acl for cmdb_ci_db_ora_instance - report_view. Now, we did not make any customization for this ACL, but was wondering if it's a...
Hi Team, We have a record producer and also a mrvs within the record producer.There is a field tax_code in record producer whose value we want to fetch and populate the same to the tax_code1 in mrvs after we click on Add rows in mrvs.Any hints?
Hi everyone,I’m currently working with an SLA Definition (Response SLA) where the relative duration is set to “Next business day by 5 PM”. Here's the script configured for the Duration Type: // Next business day by 5pm if before 5pmvar days = 1;// I...
How to add or enable discuss (collaborate) button on side bar in CSM workspace.Thanks
We have a integation from one servicenow instance orchestration as middle ware, and built an functionality with BR as such when incident is created in INSTANCE1 the description of the incident should be pass over to the incident will be creating in I...
I have created a JSON file with JSON Builder step in Flow Designer. Now I want to upload that to Sharepoint using REST Step. I configured 'Binary' in Request Content of REST Step. Could you please help me to know what should I pass in the Attachment?...
I have created a flow which is getting triggered when Catalog Item has been submitted. In that flow I am creating a Catalog Task after approval is done. I want to attach a file only to that Catalog Task. I am created a new Action for that and using b...
