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Resolved! Make field editable on service now standard ticket widget

I have a requirement in the Service Portal where I need to allow users to change the assignment group either through a dropdown or by directly editing the field, similar to the cell edit functionality available in the list view. Is it possible to mak...

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Need help to run Powershell script at Midserver

I was trying to add attribute: ExpiryDate, which is date field to the Create AD Object in the Flow Designer and getting error as 'Invalid Type or unsupported attribute found in Object Data'. When I checked with internal AD team, they confirmed it has...

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Admin7267 by Kilo Sage
  • 1344 Views
  • 3 replies
  • 2 helpfuls

Populate Service Offering based on Configuration Item

Hi All, I want to populate the service offering based on CI selected on incident form.If above is not possible, then when user select CI then it should list the service offering based on the CI.When CI is selected:if it has one Service Offerings, Aut...

PawanKumarR by Tera Contributor
  • 1736 Views
  • 2 replies
  • 0 helpfuls

Agile Visual task board

Hello All,A user is not able to move cards from one lane to another. When the user is attempting to move it, "an unknown error has occurred" error message is being thrown in the expanded card record and the card is not moving.For the reference i have...

Resolved! Redirect Submit to RITM instead request on Service Portal

Hi, When I "Submit" a Service catalog item on service Portal, the request page (sc_request) opens. I would like a rediction of this submit to ritm page instead sc_request page. I know I have to modifiy the clone of the widget "SC Catalog Item" but I ...

BenG by Tera Guru
  • 10452 Views
  • 20 replies
  • 4 helpfuls

Zurich workspace

In Zurich release workspace .list page is not showing list for particular user but it's showing for admin . I've defined sys_ux_applicability_m2m_list role here and user is having that role but he can't see that role

Vedavalli by Mega Sage
  • 1227 Views
  • 4 replies
  • 2 helpfuls

Resolved! No Schedule option at all in one of my report data

Hi Community,Greetings. I have a report, whose data source is from HR-related table. However, there is no "schedule" option at all!Have you ever run into the same situation? And how can I start to troubleshooting?Thank you.  

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major li by Tera Guru
  • 2739 Views
  • 14 replies
  • 0 helpfuls

Resolved! source.sys_import_state_comment display empty

Hi, On Transorm Map into an "OnAfter" script, i use the "source.sys_import_state_comment" to display information about the action, but in result Import set the information is empty.It is working or not into onAfter script ? Regards,Cédric

CKJ-BeOS by Tera Expert
  • 4071 Views
  • 7 replies
  • 0 helpfuls

CI Maintenance During Outage

Hi All,  We have a requirement such that all affected CIs in a change record should have outage records for all the affected CIs that get added in the change record and outage window should be adjustable until change implementation time is completed....

Community Alums by Community Alums  
  • 1793 Views
  • 2 replies
  • 0 helpfuls