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Resolved! Request redirect to a custom page - Service Portal

Hi guys, I would like to have a redirect for a specific catalog item so that after Order Now is clicked the user is being taken to a custom page I created. So, instead of being taken to the  "id=sc_request&is_new_order=true&table=sc_request&sys_id......

Bogdan18 by Tera Guru
  • 10652 Views
  • 12 replies
  • 8 helpfuls

Tab on workspace is not loading

Hello everyone,  I'm relatively new to working with Workspaces, and I'm encountering an issue I can't quite figure out. In one of our Workspaces, there's a tab labeled "Recovery Tasks", but whenever a user tries to open it, the tab loads as a blank p...

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Vinicius2 by Kilo Sage
  • 967 Views
  • 4 replies
  • 0 helpfuls

Resolved! Hiding fields that have multiple UI policies?

Hi I am trying to hide some fields on the change task form for a specific type of change. I have created a UI policy however see this error on the UI Policy Action for the fields:My questions is:1) Is it ok to proceed or will this cause further issue...

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Kiran_25 by Tera Expert
  • 635 Views
  • 4 replies
  • 0 helpfuls

Resolved! Restrict visibility of annotation text on a form?

Hi I have added a annotation to a form using form layout. I now want to restrict the visibility of it so that it only displays when a specific option is selected. It's not possible do do this through a UI policy. How can this be achieved? Thanks. 

Kiran_25 by Tera Expert
  • 740 Views
  • 4 replies
  • 0 helpfuls

Generating hmac SHA-256 code from Servicenow

Hi,I am trying to generate hmac SHA-256 signature from servicenow to make a Rest call to Amazon S3 bucket.Are there any in-built methods to generate this signature in servicenow?Or else can we write a javascript/java code to generate signature and ca...

KA Notifications for status changes

Hi, I am trying to send notifications for each status change on knowledge articles.  How to send notifications according to user preference language.  I activated the plugins recommended in prod documentation. Can anyone help with this topic??

Siris by Tera Contributor
  • 330 Views
  • 1 replies
  • 0 helpfuls

Resolved! Getting Error on SP portal

When user with snc_external login to Service Portal, they are getting below error. Error:  Part of the query on incident has been ignored because of insufficient access for 'query_range' operation on incident.opened_byError: Part of the query on inci...

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mhafizam by Kilo Guru
  • 2204 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to solve system log error (com.glide.ui.ServletErrorListener)

Hi, Plase tell me. I tried to update valiables the hr case table from the portal widget and I get an error.(by system log) How can I get rid of this error? Error Below:Root cause of JavaScriptException:com.glide.script.fencing.access.ScopeAccessNotGr...

Mi4 by Tera Expert
  • 12906 Views
  • 10 replies
  • 6 helpfuls

Resolved! Set default value in scoring framework in alignment workspace

I have a requirement to set the default value in scoring framework(Scoring section) field in alignment workspaceAs much i tried it should be configured through UI builder but I'm unable to find the wayAny suggestion would be helpfulThanks in advance 

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bhanupr by Tera Contributor
  • 344 Views
  • 1 replies
  • 1 helpfuls