- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-02-2019 09:58 AM
Hi all,
We have a form for users to request a name change either first name, last name, and/or middle name. On the form the requester has the option to select more than one option, but in the workflow different tasks should trigger based on their selection combo.
For example:
Option 1: First name and/or last name = 1 task
Option 2: First name and/or last name, and middle name = 2 tasks
Option 3: Middle name = 1 task
I tried playing around with IF and switch conditions but no luck.
If anyone can provide info it will be greatly appreciated!
Thank you!
Grace
Solved! Go to Solution.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-08-2019 04:54 PM
Ok so I built this out how it made sense to me in my own Dev environment and this is what I came up with. Use a Branch statement instead of an If statement. See Screenshot
In the Branch here is what I made the condition statements:
and
This worked for me depending on the combination of the 3 name change variables either 2 tasks would go out, or just 1 task would go out.
Hope this helps!
-Joel R.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-09-2019 03:46 PM
So they way I got around that is by only having 2 conditions, this will simplify things a lot. One for first and/or last name and the other was for middle name. So when all three check boxes are true then it will initiate two tasks in parallel. See Screenshot of request will all 3 set to true.
Workflow:
You shouldn't need the option of Middle name AND first OR last because you can simply have option 1 and option 2 go off at the same time.
Please mark responses as Helpful or Correct Answer, it helps a lot!
Thanks!
-Joel R.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-09-2019 04:21 PM
Good idea, thank you! I will just do that because you're right it doesn't make sense to have the third option listed.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-09-2019 04:47 PM
Glad I could be of service, good luck! 🙂
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-02-2019 11:44 AM
Take a look at this:
https://community.servicenow.com/community?id=community_blog&sys_id=d1fde22ddbd0dbc01dcaf3231f961912
Please mark my response as correct and helpful if it helped solved your question.
-Thanks