Setting priority on the sc_task table

[Snehal]

Hi Team

I have one catalog item having variable called "area affected" having variable type select box having 2 choice "Intenal and External"

so based on that i want to set the priority on sc_task table having condition as follows:

"Internal, P2 External and or security issue P1 "

I want to achieve this using bussiness rule please suggest me accordingly it will helpful .

Thanks in Advance!!

[Swamy Malluri]

Hi @Snehal  ,

You can toggle to script to select Priority value as shown in the screenshot. 

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Thank you

[Ranjit Nimbalka]

Hi @Snehal  ,

if you are using flow to achieve this you can use OOTB action Get Catalog variable Name and fetch value from customer input and then use action update record  and set that value in priority field.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Regards,
Ranjit

[Snehal]

Actually i forgot to mention i want achieve this using business rule 

Thanks

[Swamy Malluri]

Hi @Snehal  ,

Updating Priority on tasks for particular Catalog task through Business is not good practice, as Business rule will execute whenever task created. 

Updating the Priority for specific catalog item task through workflow or flow is more appropriate.

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!

Thank you