Setting up autoreply for emails sent to Service-Now mailbox

[John_Lee]

Hi All

Is there a way to setup an autoreply text for emails sent to my organizations Service-Now mailbox, only to respond to emails sent from an internal email address?

Is there a way where an inbound email doesn't create a record but still produce an autoreply?

Many Thanks.

[alan_lowrance]

So it's good now?   As long as you have them ordered from low to high and either the script event.state='stop_processing' or the checkbox to stop processing, then things at a higher order shouldn't run once the first one has been met

[shalini44]

It seems to be working in my Test environment. The lower order # 10 is for blocking the ticket creation.

Just so that I am interpreting it right, here is what I have. Does it seem right? I also have event.state="stop_processing" in the 'No Create Ticket for EU....'

Thanks for your time and help!

[alan_lowrance]

Yeah, the "No Create Ticket" will run first if the condition matches and will send an email instead of making a ticket.   As long as it has the stop processing, the "Create Ticket" one shouldn't run.

[shalini44]

Great!

Thanks!

[sivaranjaniduvv]

Hi Alan,

I have implemented your solution but in my email logs i can see To field blank even though i have the my email id in the logs. Also in my email properties we have configured email address with my friends email id where he received the auto reply. My doubt here is why does my email logs shows " To " as blank.

PS: Im doing this in subproduction instance hence configured email property with my frnds id.

Hoping for your reply.

Thanks,

Sivaranjani