sharing filtered lists

wbwb
Tera Expert

What is the best way to share filtered lists?  For example, a member in IT's desktop support team creates a great filter on the Incident list.  How do they share that with the rest of their team? 

1 ACCEPTED SOLUTION

Any list it will show up. Don't recall but don't think that screen shot is from Incident.

View solution in original post

12 REPLIES 12

Any list it will show up. Don't recall but don't think that screen shot is from Incident.

Michael Ritchie
ServiceNow Employee
ServiceNow Employee

Here is the product documentation for this feature.  As Michael mentions, its a platform feature and available on all lists:

https://docs.servicenow.com/bundle/kingston-platform-user-interface/page/use/using-lists/task/t_Savi...

Michael Ritchie
ServiceNow Employee
ServiceNow Employee

Michael's answer is the best but I did want to provide one other option too.  You can right click on the end of the breadcrumb filter and choose Copy URL. Once copied you can share this URL with others as well and they can bookmark it for access too.  Again not as elegant as storing a filter, but its another option.

But again I stress the importance of right clicking on the end of the query because if you do it in the middle, it will only capture the filter up until that point.

sharonjanisch
Tera Contributor

How do you delete a shared filter?

Claire13
Kilo Contributor

I am looking to learn how to delete a shared filter as well.

Also, why might filters appear in my drop-down list, but when i click "Edit person filters" they don't exist?

 

Any help would be appreciated.

 

Thank you,

Claire