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06-06-2018 08:43 AM
What is the best way to share filtered lists? For example, a member in IT's desktop support team creates a great filter on the Incident list. How do they share that with the rest of their team?
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06-07-2018 07:25 AM
Any list it will show up. Don't recall but don't think that screen shot is from Incident.

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06-06-2018 09:07 AM
If they have role filter_group, they can define filter for a group.
If they have role filter_global, they can make filter global, meaning available to all.
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06-06-2018 09:22 AM
Ok, thanks. Currently they're just creating filters from the Incident list. Once they have this role will they have a new field that appears for sharing to their group? Is there a better place for them to be managing their filters? I(logged in as admin) notice the menu item System Definition->Filters. I wasn't sure if that's typically available to non-admins though.

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06-06-2018 09:26 AM
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06-07-2018 05:44 AM
Michael, is your screenshot from the Incidents screen? Or does that show up in any filtered list that person with that particular role would be working on?