shopping cart not showing item even after added add to cart.

[sinu2]

Had 7 catalog items under the same business service but only few are not not showing items that are clicked "add to cart" option from "try it" but backend it got added. after a refresh the shopping cart is showing the item. I had checked ui policies and client scripts that anything hiding mandatory variables but no one doing such. what else i need to check and how to resolve this issue.

[ankitbanerj]

Hi @sinu2 , is this scenario in business portal?

[sinu2]

from service catalog catalog item we do have "try it" option right as soon as we click it opens form to submit that one. Not specifically from the service portal..

[kaushal_snow]

Hi @sinu2 ,

Try to delete all existing carts for that user so ServiceNow can generate a new, functional default cart. This usually resolves UI sync issues.

>> Solution Steps:

Navigate to the sc_cart table.

Find carts owned by the affected user.

Optionally export the records (for backup).

Delete them.

ServiceNow will auto-create a fresh DEFAULT cart on the next addition, which typically resolves the visibility issue.

2. Add to Cart Button Visibility Check

Make sure that the “Add to Cart” option is enabled on the form.........

Check below article:

https://www.servicenow.com/community/itsm-forum/add-to-cart-is-missing-on-catalog-forms/td-p/465527

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

[sinu2]

add to cart button is always showing the problem is only when it gets clicked shopping cart is showing empty but it has the value in backed. as on refresh the shopping cart it showing with item....