Short description as hyperlink in email notification

[ceraulo]

Hello!

I have a requirement to create an email notification where the email body contains the short description of the ticket. This short description will be a hyperlink to the ticket. Is this possible?

I am unable to use {URI_REF} because the the display shows the ticket number instead of the short description.

Please help! 

[Sagar Pagar · Accepted solution]

Hi @ceraulo,

You need to construct the URL and add it to the notification using anchor tags in email scripts as follows:

    var url = '<a href="' + gs.getProperty('glide.servlet.uri') + current.getTableName() + '.do?sys_id=' + current.getUniqueValue() + '">' + current.short_description + '</a>';
    template.print(url + "<br />");

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers.
Thanks,
Sagar Pagar

[Riya Verma]

Hi @ceraulo ,

Hope you are doing great.

Create an email notification script to include the ticket's short description as a hyperlink:

// Step 1: Create a new email notification script
// This script fetches the short description and ticket number and includes it as a hyperlink in the email body

var shortDescription = current.short_description;
var ticketNumber = current.number;
var ticketLink = gs.getProperty('glide.servlet.uri') + current.getLink(true);

// Define the email body
var emailBody = "Hello,\n\n";
emailBody += "You have a new ticket: <a href='" + ticketLink + "'>" + shortDescription + "</a> (Ticket Number: " + ticketNumber + ").\n";
emailBody += "Please review the ticket for further action.\n\n";
emailBody += "Best regards,\nYour IT Team";

// Set the email body
email.setBody(emailBody);

[Arun_S1]

@ceraulo Create a new email script "short_description_link" with the following script

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    // Add your code here
    var tbl = current.getTableName();
    var sysID = current.sys_id;
    var link = createLinkForObject(tbl, sysID, current.short_description);
    template.print(link);

    function createLinkForObject(strTableName, strSysID, short_description) {
        return '<a href="' + gs.getProperty('glide.servlet.uri') + gs.generateURL(strTableName, strSysID) + '">'+short_description+'</a>';
    }

})(current, template, email, email_action, event);

2. In the email notification replace ${URI_REF} with ${mail_script:short_description_link}

Please mark the appropriate response as correct answer and helpful.

Thanks!!