Show Activity log in Portal

mdash
Giga Guru

‎07-16-2019 01:08 AM

Hi,

When an Incident is created from a Case(CSM), it shows a message in the Activity log in the backend view. But when a customer logs into the portal, it does not show that message. I does show any other work notes, additional comments, but not the one that says: Incident created from this (for ex).

 

I tried with case.incident Read ACL and incident.none read ACL for customer role. But no result.

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Biswanath
Tera Contributor

‎07-16-2019 01:15 AM

Hello

You can look on https://community.servicenow.com/community?id=community_question&sys_id=29ac47e5db9cdbc01dcaf3231f9619dc

Thanks

mdash
Giga Guru
In response to Biswanath

‎07-16-2019 02:26 AM

Hi Biswanath,

Thanks for the link. Actually my issue is that if I login as an admin or an user with itil role, I can see the activity (Incident created from this case) in the Portal.

But I want it for users with customer role. I tried adding ACLs for the role, but it does not work.

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