Show all Categories for Creating a Request in Agent Workspace

[Nandini DM]

When we click on the "New Request" button on interaction table, we would prefer it to show "All Categories" on Service Catalog.

Right now we see limited option in categories.

Kindly help to resolve this issue.

[Dr Atul G- LNG]

Hi @Nandini DM 

You want to hide for every user or for limited user. I think it is not OOTB possible, as the visibility come from user criteria. 

[Amrutha Matt]

Hi @Dr Atul G- LNG 

I want to show all categories to all users

[Dr Atul G- LNG]

Hi @Amrutha Matt 

Then you are violating the user criteria. If all categories available for all user on Service Portals then show here as well else NO.