Hey Jeremy,
As Service Portal only allows you to connect to 1 Knowledge Base OOB, this would require a custom solution. If you navigate to Service Portal > Widgets > Search Page (and search nav)
if (data.t == 'kb' || !data.t) {
var kb = $sp.getKBRecord();
kb.addQuery('123TEXTQUERY321', data.q);
kb.setLimit(data.count);
kb.query();
data.article_count = kb.getRowCount();
while (kb.next()) {
// Does user have permission to see this item?
if (!$sp.canReadRecord("kb_knowledge", kb.getUniqueValue()))
continue;
var article = {};
$sp.getRecordDisplayValues(article, kb,
'sys_id,number,short_description,published,text')
article.type = "kb";
if (!article.text)
article.text = "";
article.text = $sp.stripHTML(article.text) + "";
article.text = article.text.substring(0, 200);
article.score = parseInt(kb.ir_query_score.getDisplayValue());
data.results.push(article);
}
$sp.logSearch('kb_knowledge', data.q, kb.getRowCount());
}
Line 2 in my example shows we are using $sp.getKBRecord, this grabs that
field that drives the knowledge base you are using. This field exists on Service Portal > Portals > [Your Portal] > Knowledge Base field.
You could convert this to be a list field, then parse the array in the server script, loop through the results and add a glideRecord lookup.
Some other suggestions include:
- Creating separate Portals for each Knowledge Base using the same pages, headers, themes and widgets, and just a different URL at the top
- Combine all KB articles into one Knowledge Base
- Create a Service Portal page with block items, each passing a Knowledge Base parameter to the URL and on the subpage grab the URL and query on it (this would be basically alerting the above code
I hope this helps point you in the right direction.
