Show attachment in new window

[Kim Kronborg]

Hi,

I have a request for showing a document revision (can be a pdf) in a new window. Currently I have developed this UI action where I first find the revision for the document and then find the attachment in the sys_attachment table. But using this code will always download the document found to the users pc.

Any suggestions how I can just show the document in a new window and prevent it from downloading to the users pc ? Or is it just standard servicenow that it will always download to the users pc ?

var docnumber = current.getValue('number');

var sysid = current.sys_id.toString();

var doc_name;

var doc_rev = new GlideRecord('dms_document_revision');

doc_rev.addQuery('document', sysid);

doc_rev.orderByDesc('sys_updated_on');

doc_rev.query();

if (doc_rev.next()){

  var attach_sysid = doc_rev.getValue('sys_id');

  var doc_attach = new GlideRecord('sys_attachment');

  doc_attach.addQuery('table_sys_id', attach_sysid);

  doc_attach.setLimit(1);

  doc_attach.query();

  if(doc_attach.next()){

      var id = doc_attach.getValue('sys_id');

      gs.addInfoMessage('Document found');

      action.setRedirectURL('sys_attachment.do?sys_id=' + id);

  } else {

  gs.addInfoMessage('Found no document');

  action.setRedirectURL(current);

  }

} else {

  gs.addInfoMessage('Found no document');

  action.setRedirectURL(current);

}

[Ujjawal Vishnoi]

Hi Kim,

You can use UI action with below information

Client : True

Onclick : redirect()

Script:

function redirect(){

window.open('your url','_blank');

}

Hope this helps.

Regards

Ujjawal

[Kim Kronborg]

Hi Ujjawal,

I tried that already but couldn't get it to work.

/Kim

[Midhun1]

Hi Kim,

I think view will work out but it will download. Which ServiceNow version are you using?

[Kim Kronborg]

Hi Midhun,

Using Helsinki - what do you mean with view ?

/Kim