Hi, I would like to configure the AI search on our portal to enable users to search for their tickets.However, when going to create the indexed source, task or any child table are not available in the source choice list. Has anyone managed to configu...
When I change the state to on hold on a project a confirmation popup appears with an undefined message. Any idea why?
i'm using a client script with the below code. I want to popup a error message and prevent submit if my output is false;var output='';var req=g_user,userName;var ent=g_form,getValue('gp_name);var acc=new GlideAjax('global.app_validate');acc.addParam(...
HeyI'm trying to add a dictionary override for incident.assignment_group to restrict the groups shown to the following criteria:active = truetype = itilcompany (of the group) = current company OR company = 'company a'I've added the following referenc...
Goal:Ensure HIPAA compliance by encrypting sensitive data at rest (e.g., patient SSNs). Example Scenario:As a doctor’s office, I need to store patient information securely in snow. This includes encrypting sensitive identifiers like Social Security N...
Hi, I have a scenarios where i need to capture watermark from an outbound email notification after a case is updated by agent and use it in Reply email inbound action [ as customer response] to update the case. Is it possible in ATF? What should be t...
In Form Builder, I am trying to give formula to one field. For that I have to enable 'Edit in original scope' and after that I am able to provide the formula. But it's not getting saved after clicking in Save button
HI There, The customer instance is configured with Europe/Paris Timezone.in Catalog form when i fill date & time in the catalog form as IST, But in flow designer it's not waiting the IST Timezone. This is the script i written to convert timezone: var...
This is a functionality requested. My only workaround is to ask the client to have various different catalog items with different SLA's attached to them. This seems like a common problem which clients would ask customers and hence, why hasn't service...
I need to create a incident Report for this month assigned to specific group in specific hours lets say 10.30 PM to 4.30 AM.I tried with the attached filter combination on List Type Report for 'incident_metric' table:Definition Is Assignment GroupVal...
Hi guys. I've created an Inbound Action to process an attached Excel document and load the data into a custom table via a Transform Map. This works fine unless there is an image in the email, e.g, an email signature. When this happens, the importer t...
Hi, I am using post rest message to transmit data from servicenow to another tool.example, if we have an incident where the short description or description has any punctuation like single quotes or double quotes, the data is being blocked from tran...
Hi everyone, hope you all doing well.I'm trying to remove this URL Encoding with my link %2FAny ideas how i can remove it at the end? I'm trying to setup a notification for oustanding approvals, for each approval there will be a number that i set up ...
Hello Experts, I have a requirement that I need to hide certain records in the conflicts related list in the change form based on conditions which include from both Change and Conflicting Change. Ex: If change status is xxx and change category is yyy...
The requirement is if the user sent a ibound email the ritm needs to be generatedI have create a script in inbound action The email is getting created but in email the target record is showing 'none' and ritm is also not created var template nane var...