How to avoid sending HR case record as a 'Card' link when HR case number is sent in Live agent chat
I have a requirement to prevent sending record link as a card when agent types/sent HR case number in chat window with the end user.
Forum Posts
How to get inactive members in each group and an email should trigger to individual manager
Hi All, I am working on a requirement to get inactive members in each group and to send an email to managers with the inactive user details in their group --> i am trying with below code : var gr=new GlideAggregate('sys_user_grmember');gr.addQuery('u...
Resolved! Incident field STATE read only
Hello, I have a requirement, that specific user can edit field "state (incident.state)" on incident form. I have setup ACLs for this user, but it didn't work. I then found out, that it has Dictionary Entry Override as "read only". Any idea what would...
Update alm_hardware record when Intune discovers computer
Laptops are entered in alm_hardware table on arrival. When they are handed over to user they will are auto discovered by the Intune Integration and added to the cmdb_ci_computer table. Then a new alm_hardware record is created.We would like that the ...
How to create a report 'Incident created per day'
Hi Everyone, How to create a report 'Incident created per day' Thanks,Chhavi Agnihotri
How can we automatically send an email notification to the user with a PDF attached.
Hello everyone, How can we automatically send an email notification to the user with a PDF attached once their request is fully approved?
CMDB IRE Required_Attribute_Empty error - Partial Payload
Hi,I'm getting some partial payloads when running the Crowdstrike graph connector. "reason":"REQUIRED_ATTRIBUTE_EMPTY"}],"relations":[{"parent":0,"child":0,"parent_id":"077ee1d9ab00ee948c7ea198fcda76f5","child_id":"437ee1d9d500ee944b4ac6533a2ee3f5","...
Can we relate Business application to Tag based application service
We have some tag based application services populated , Is there a way that these are/can be tied to Business application ? I assume it would be through adding relationships manually. I am not sure if I'm asking the right question. our requirement is...
getValue(date) is not working
Hi Team, I am trying to get a date value in a variable but unable to fetch the date. Im writing a code on cmn_schedule_span table. I want to get a date field in a variable and display it. While using getValue('mn_schedule_span') or getDisplayValue('m...
What's the opposite of INSTANCEOF?
I have a given class name, such as 'cmdb_ci_linux_server'. Now I want to find all the cmdb_model entries that would be a valid choice for an asset of type cmdb_ci_linux_server, so I started off like so: var gr = new GlideRecord('cmdb_model'); gr.ad...
Resolved! Help in GlideRecord Instance Of
Hi, By using the below script var table = new GlideRecord('cmdb_ci'); table.addEncodedQuery('sys_class_nameINSTANCEOFcmdb_ci_server'); table.query(); while(table.next()){ gs.log(table.sys_class_name); } Then the output is giving cmdb_ci_aix_serve...
Creation of relationship through flow desinger
Hi, We have a requirement that relationship needs to be created between Dynamic CI group and with CIs which are present in cmdb group(Whenever new CI is created and that is part of cmdb group then relationship needs to be made between dynamic ci grou...
Service Bridge
Hi, I was working on TSM module in my personal dev instance.I have installed the required plugins for Consumers and providers on my personal instance.But while learning the course It has stated that there will be two seperate instances that is on...
Resolved! Requested Item Table List View Stage Field Not Displayed
Hi, In the Requested Item table, the List View State field is not visible. Field Name: StageType: WorkflowTable: sc_req_item Using the workflow will produce an output similar to the image shown. Using Flow Designer, I'm not getting the same output. I...
Resolved! Real-Time Checking of Flag Message in Onchange with Phone Validation
Hi Everyone, Is there a way that when you input a flag message in variable using onchange it will pop-up a realtime message if its a valid phone or not ? What I mean is you dont need to click outside the single line text to reflect the checking. if (...
