ServiceNOW to Duck creek integration
can anyone please tell how to integrate ServiceNow with the duck creek ??
Forum Posts
sn_auth.GlideOAuthClient() help
HI Team, Can you please help me here :- var oAuthClient = new sn_auth.GlideOAuthClient(); var requestorId = what should be the value var entityProfile = what should be the value Thank You, Ketan
Resolved! Model state transition condition and scheduled job yielding same results for change requests?
Hi,So the requirement is that if a change (type=normal model) is in state = authorize ,but has a planned start date in the past then it should revert to new. I have made a model state transition for authorize to new, with transition condition being p...
Storing escalation records in ServiceNow Table
We have one scenario where from incident table, one incident record can have multiple incident_task records associated to it. And from incident_task table, one incident_task record can have multiple escalation records associated to it. For example, ...
Resolved! Onsubmit client script
Hello Team,I have implemented the validation for the update set naming convention, and everything is working fine. However, when a user submits the form with a name that does not follow the convention, the validation message appears but disappears wi...
Mandatory field setting is ignored when pressing server-side Declarative action
【Questions】-Does anyone have any idea what is happening below?-Is it normal that I can submit to the server side even though "required" is set in HTML?【Implementation details】-Create a Form Action to display a button to update the status on WorkSpace...
How to Make a Dot-Walked Field Read-Only in an Embedded Related List?
Hi All,I have embedded a related list on the `ast_contract` form. In this related list, there is a field `model_number`, which is dot-walked from another table. I need to make this field read-only, but I am facing challenges:- I tried using an onLoad...
Does 'GlideEmailOutbound()' class supports attachments?
Hi Team,I am converting ServiceNow event table data into CSV file by using schedule script by using same schedule script I want to send an attachment through email.Thanks.
Resolved! Background script running error
Hi, Has anyone ran into this issue and know how to solve it? When running a background script from VSCode using the ServiceNow extension I get this output in red: Error in executing script! The script I am running is trivial: // Write your script...
Scripting-Client Script
Hi, Can anyone explain me what does the below line return?function mycallback(response){ var variable_name = response.responseXML.documentElement.getAttribute("variable_name");////////.......... some piece of code} Thanks in advance
When mutiple tasks get created for a ritm then how to sync the state change between sctask and ritm
I have requirement , when ritm gets created , then first sctask will get created and state should in sync betwen ritm and first sctask without no issues using business rule. Then once first task gets closed then it trigger parallel sctasks . Here i ...
Resolved! Question on a message about the PDI
Hello Community, I recieved a message today about my PDI with the followong:Dear Service Now Developer,Please save your work and release the current instance by the end of April 10th, 2025. The instance has technical issues and must be retired.Thanks...
Grant KB article access based on custom fields
Hi all!I want to ask for your insights.In the article form, I have:custom List field referencing assetscustom Choice field that contains various classes (e.g., Software, Hardware)I want to grant read access to the article based on the selection of th...
URL which redirects to sprint tracking tab in agile board and opens the correct sprint/group
I want to add a URL field to agile tasks (pm_project_task) which redirects the user to sprint tracking tab in agile board and opens the correct sprint/group. Any idea how this can be done?
Resolved! Set multiple user approvals based on List collector variable with non-user values
I've a spreadsheet with more than 100 folder names as one column and the other column contains approvers (different approver for every 1 or more folders ). I've built a table to store those folder names as String field and a reference field referenci...
