Hello,I have build one catalog item and flow (trigger is Service Catalog in flow ) and this catalog item is used by third party by using OOB Service Catalog API(https://<instance>/api/sn_sc/servicecatalog/items/<sys_id>/order_now) for submitting the ...
Service builder page contains of two tabs.1) Dashboard2) ServicesServices tabs shows all the services list with the following columns: (name, state, service classification, updated)I want to edit the columns and add more columns like business owner ,...
Hi Team , I want to integrate Service now with Sailpoint Nerm and below is the power shell script provided by Nerm team to me .I am new to service now and this is first time I am goingintergation with third party tool.Appreciate your help for step-to...
My servicenow personal instance is not working from last one week can anyone please assist.
My question is if I have to send lets say 3 reminder email for a particular RITM until it is approved , do i have to create 3 different notifications stating Reminder 1,2,3?in the body or subject line we would like to add that it's a reminder email b...
I have read ACL on a field with a role and script and as the condition is not satisfying so the users are not able to see fields on form.But somehow they are still able to see the fields on list view, can add/remove the fields in list view even thoug...
I need to remove the auto expire on kb article, Even if the valid to date expired, it should be still be in the users view.
I want to query a JSON string (let's call it smaller_json) on a table column containing JSON string data (lets call it bigger_json). The 'smaller_json' can either be an exact match or a subset of the 'bigger_json'. The table has around 300 records, ...
In Service Operations Workspace, on the Incident form , the Caller card (right-side preview panel) only appears after the record is saved. Is there a way to make the Caller card appear immediately after selecting a Caller—without needing to save the...
Hi,I've been trying to look everywhere on how to disable the rich text editor in service operations workspace by default(image attached) as we encounter issues on reporting against worknotes if this is enabled. Since this is enabled by default, when ...
I am trying to set a flow variable that I've called - next_audit_date What I want to do is to set the value of the flow variable to be june 30 of the year that that date comes next on. EG: if it is 20 may, then set date as June 30, current year (2025...
I'm trying to make my heat map dynamic, the data is supposed to be grouped by day of the week (row) and time of day (column), How can i make it dynamic if I have a date/time field ?
I have a list collector on a catalog item calledu_admin_users I then also have a custom variable on the sys_user table that is a true/false field called:u_admin_account So I have the flow as follows:2. Look up records where sys_user.sys_id = u_admin_...
In one catalog item,2 tasks are created, and these 2 tasks are assigned to single group contains 3 members. If 1st task is assigned to one member of the group, then the 2nd task should not assigned to same person who completed 1st task, it Should ass...
Hi,I'm here after referring Adding attachments to Email - ServiceNow CommunityI'm tring attach dynamic vitiable attachment attached during form submission to OOB approval email notification. below is my After insert BR on sys_email table. But it isn'...
