Currently, we're using Inbound Action: Update HR Case to update the ticket's state and comment. But we do have requirement if the HR case is already inactive, it should trigger the event to send auto reply message to sender. Problem is I am not sure ...
It feels like the entire survey mechanism has a glaring issue in that it won't send to a consumer record email unless there's a consumer user. We don't want 1m+ consumer users to have logins and we don't want to give them user records. How do we set ...
Hi Team,I created one script include and one Ui Policy to make some fields readonly value false.when i run the script include in backgroup script, it is giving me the correct values. but it's not working in UI Policy script:Script Include:var NRChang...
Hi I have created a view rule. For users with exactly 'itil' role, custom view should become main view, and they should not be able to change view. But for users who doesn't have itil role, for the custom view should become the main view, but they s...
How to add current logged in username in custom dashboard using Rich text element in HTML format
Hi Team.I want to add Info message in Poral view.Currently this message showing in platform view But I want to add this message in Portal view alsoCondition : This message should remain display until "CAN PROVISION PROD (u_approved_for_production_pr...
On a case table which extends sn_customerservice_case, I have a UI action button which calls a script include whose purpose is to create a knowledge article and populate it from the case fields. This action is failing with error "You do not have perm...
I am using the below script in Workflow Editor to generate an email response. The script is supposed to capture the displayValue from student_name, which is a Reference that points to sys_user. Based-on the u_display_name - which is the display fie...
Hi Team,I have update one question from GRC classic attestation metric type. And this updated question got reflected on completed state record also. How can I manage this ? Do I need to create a new metric type? Refer below screenshot 1) Updated ques...
Hello! Still learning the ins and outs of ServiceNow and the the different things that can be done with email notifications. I have an existing email notification that needs its conditions to be updated. Right now, in the 'Who will receive' tab, the...
Set the title value of the Card component in ServiceNow's Virtual Agent Designer
Hi Team,Currently, we are using Remote File Import to generate files in ServiceNow. However, we are planning to switch to newer methods and upgrade to the latest approach. Could someone please share recommended strategies? Any documentation would be ...
Prod instance is Washingtondc and Dev instance is Xanadu. After we updated our Dev instance to Xanadu, when we are promoting our update sets from DEV to PROD, preview is succeeding but when we commit it gets committed with error. The prob is mainly w...
Hello, I'm new to coding and I would very much like to ask you for help.Here i have a requirement to auto populate the values in service offering field when the category is chosen.here the category and service (business_service) will be same (example...
