Hi Team,If assignment group is empty in incident i have flow that calls another subflow.But i wanted to implement logic where if short description has SAP assign to separate group using existing flow designer. Also is there any way to script in the c...
Hi All, I would like to configure my charts so that a specific value is always represented by one color.Like here this is fine: We can see here we have colors that are the same in both charts for the same values eg. very low is represented by pale p...
Good evening, how are you? Could someone please help me set an assignment_group using a script with the Cart API? My script is currently written like this: var cartId = GlideGuid.generate(null); var cart = new Cart(cartId); var item = cart.addI...
Hello everyone,I've developed a technical dashboard using the UI builder, which includes three tabs: Incident, Problem, and Change (CHG). I've added filter components for category and priority on each tab. Additionally, I implemented a client script ...
Hello community I have queried with Name = NULL in CMDB_CI_COMPUTER table, I could see there are nearly 79 records with Name = NULL but when I am impersonated with another user, I am able to see only one record with Name = NULL in 'cmdb_ci_computer' ...
Hi - I have a requirement to change the "Templates" side panel component to look for templates from a custom table (u_template) rather than the OOB template table( sys_template). Can someone please walk me through on how to make those changes? Apprec...
Hello Good day!!I am trying to restrict Now Assist in Virtual chat by configuring Agent chat in Portal based on Roles as below. By configuring the lowest ordered record under [Service Portal >> Agent chat ] with the corresponding record producer as p...
How do we integrate Kafka with ServiceNow. I would like to send messages and data to Kafka cluster from within ServiceNow. Kindly suggest.
I have been attempting to configure my flows so that I can see all iterations of 'for each' loops during testing. I have created a flow reporting setting record and set the 'Report all iterations' to true. Now, when I test the flow, it still only ...
Hello and hope there are some Workspace Guru's out there.I have been asked to remove the New UI Action button form the Project Managment workspace in the List view and in the My Project's View And the List in All Projects:I have tried to go to the...
Is it possible to report on 'Assignment group' assigned when SLA Task record breached SLA (Breach = true)? In other words, if I would like to know which Group was assigned to a record during the moment of breaching then what is the best way to extrac...
Hello Developers,I have a requirement where I need to display in a addErrorMessage, group names and their managers of empty groups from the list of groups I am getting from a list in a change Can anyone help?
workflow not triggering scoped script with empty scratchpad after checking out WF, and same error after publishing WF, though previous run works. it looks like scoped script(non Global) IaCloneRollbackWf is not recognized by the WF, error message is ...
Dear Team,I am following the below-solved URL to achieve that same requirement and tried the steps and script as provided in this:https://www.servicenow.com/community/csm-forum/passing-variables-from-interaction-record-ti-catalog-item-in/m-p/402456/p...
