Hi, I want to implement modern change management where we can use models and risk assessment and etc. what is the initial steps to follow best practice for change management in ServiceNow. Please help me get the process document to move from legacy c...
I want to remove all teams from the dropdown due to security constraint because it shows all assignment groups.How can we achieve this
Hey everyone, I’m running into a bit of a problem while trying to post comments to incidents using the REST API in ServiceNow. I’m able to update the comments or work_notes field just fine, and the comment appears correctly on the ticket. However, I ...
Hello! From what I understand, the only way to post comments via the REST API is by editing the comment/work_notes field of the parent object in the adequate table (incident, problem, case etc.), and simply adding entries to sys_journal_field does no...
I am trying to clone our instances, but no valid dates are available for cloning. Next available date and time: Invalid dateAny ideas? I have tried all the different Clone Profiles.I have also tried to do this directly through All-Request clone, but ...
Hi, This is regarding the role connected to the application we are creating. In case an end user needs to view the application what role must be provided? Warm RegardsKiren Kishore Pattathil
Hi all We are having an issue in our production instance where some of the group members are being removed from their groups (NOT AD groups) they still have the inherited roles but are no longer members of the group. There is no delete record availab...
Hi ,Here I wrote the server side & client script to auto populate the caller values when caller is changed ., but i am not getting perfect result ., so please correct my code to achieve the result.----script include ------var PopulateCallerData = C...
Dear Experts, Can I modify the message "Security constraints prevent access to requested page" when someone don't have the access to certain page and landed on that page.The page shows error like attached. I want to modify the message shown and chang...
Hi everyone, I have a schedule job that runs every day to query some records from a table. For each record found, there needs to be a specific catalog item ordered using the script using the Cart() API. The issue is that, despite multiple records bei...
Weird issue... We have a catalog template, built 2 99% identical catalog items. Price and name differ, to be able to differentiate. One fires the flow just fine.The other fails... If I run a "Test" in Workflow Studio with the RITM that failed, intere...
We are planning to to the integration to the from ServiceNow to data dog application withdo we need the ITOM license to integrate with the data dog application? is there way we can do the integration with out the ITOM license ?
Hey, I'm working on a custom scoped application, in which im using GlideSessions.lockOutSessionsInAllNodes for some purpose. But getting, GlideSessions is not allowed in scoped applicationsIs there any possible way to use GlideSessions.lockOutSession...
Hi everyone,Does the process flow formatter works by default with case types?I found the below document, not sure whether the highlighted point is relevant to my question. Ref: Assets - Now CreateThanks!
I have created a custom application , and also created a custom workspace for that application ,but when I am trying to create ticket for the users other than system admin role , its showing "no attachments available"(refer image) its not allowing m...
