Show change request approvals in list view

[arobertson]

Hi All,

I have just added in the ability to right click on a change request number in a list view and approve it.

What i would like to do next is see if i can expand the change request from the list view to see the approvers and their comments?

Any ideas if this is possible?

[Michael Fry1]

There is a field - Approval History - that contains the approval information. It SHOULD also contain any approval comments, but the business rule (Approval Events (Task)) isn't getting to the last section of code where it captures the comments. I copied that sections and moved it under: function updateTask(me, journal, comments) - that seemed to work in the cases where I was testing.

[arobertson]

Thanks Michael,

Maybe i didn't explain myself correctly, i'm trying to achieve something like this. But in my case i would expand the change request and see the approvers/comments

[Michael Fry1]

Using Hierarchical lists, it shows you the Related List for the ticket, but only 1 at a time. So in your example, it shows 1 of 2 Lists. If you click on that, you can choose the other related list.

You should be able to do the same for Change. If you want Approvers and comments to show first, make it the first Related List.

[arobertson]

Thanks Michael,

Just managed to get it to work as you posted. The only issue now, is that no itil users can see the change request list. They now get a permissions issue.

I'm wondering if its doing a ACL check on the sys_approvers table as i'm now showing it in the list view. I'll have to debug.