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08-04-2017 09:12 AM
Does anyone know how to modify the widget that shows the details for a catalog item to include the delivery time? It used to show in the old catalog, but the widget does not display it OOB for the Service Portal.
Thanks,
Shannon
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Service Portal Development

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12-13-2017 07:24 AM
In case anyone comes across this, I finally found a way to get this on the form. I used the info from this post
Re: Service Portal - How can I add delivery time to catalog item
But I had to change the one line in the HTML to this to get it to work
<div class="text-muted">${Delivery Time}: {{::data.sc_cat_item.delivery_time}}</div><br/>

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08-04-2017 12:16 PM
Yes, I knew how to clone the widget and look at the code. The problem is that when I looked at it, I couldn't seem to find where the fields that it was pulling were being defined. I know what field I want to add, I just don't know where to tell it to include that in the things it's querying from the record. I don't see where that's happening.

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12-13-2017 07:24 AM
In case anyone comes across this, I finally found a way to get this on the form. I used the info from this post
Re: Service Portal - How can I add delivery time to catalog item
But I had to change the one line in the HTML to this to get it to work
<div class="text-muted">${Delivery Time}: {{::data.sc_cat_item.delivery_time}}</div><br/>
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10-25-2021 02:34 AM
Hi Shannon,
What changes did you make exactly to display Delivery Time on Service Portal view ?
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10-08-2024 04:56 AM
**Solution**
Sharing the solution so that any one who is facing this issue can solve this without modifying widgets/code
The 'Delivery Time' value on Portal is coming from the Workflow Properties > Schedule > Expected time