Show different value on on reference

[rah dev]

Hi Community,

Good DAY!

Actually I am stuck in a requirement,

there is a catalog item name "select incident". have a variable that is reference to incident table, but i need to show short description of incident record instead of number here,

Thanks In Advance!

[Amit Verma]

Hi @rah dev 

You can make the short description field Display as true in dictionary entry.

On the Incident table, search for short description field and make the Display as true as shown below :

Please note that this will be system wide change.

Thanks and Regards

Amit Verma

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[Ash10Patil]

In reference field, you see the value of dictionary item for that reference table where display attribute is set as true.

In your case, display value is set as number field[OOTB setting] at task table(parent). If you want to change display value setting for incident table, you can override it keeping in mind it will effect globally for incident table.

Refer this for more details:https://www.servicenow.com/community/next-experience-forum/display-value-at-reference-field/m-p/2785...

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

[Abhishek_Thakur]

Hello @rah dev ,

As you are using the reference field that is directly referencing the incident table. So, that is not a good approach to bring the description in the same field because you will be customizing the out of the box functionality. So, you can create one more variable call short_description and use the autopilot field to bring the description of the selected incident. Attaching the screenshot for your reference.

Create an snother short_description variable.

To auto populate the short description based on the incident.

Please mark my answer as accepted solution and give thumbs up, if it helps you.