Show Incidents created by or assigned to particular group members.

[AnilM99]

Hi Team,

I have 3 groups

1. ServiceDesk 

2. Hardware

3. Software

ServiceDesk group members can see their incidents and other 2 group incidents

Other 2 group members can only see their group incidents, but they should not see ServiceDesk groups or the other groups.

Help me on the same

Thanks

Anil!

[Saloni Suthar]

Hi @AnilM99 ,

It is achievable only if Hardware and Software group members are not part of the Service Desk group. Please see the solution below: 
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790987

[Yashsvi]

Hi @AnilM99,

try below BR:

(function executeBeforeQuery(current, previous /*, displayValue, tableName*/) {
    var userGroups = gs.getUser().getRoles(); // Get roles of the current user

    if (userGroups.includes('ServiceDesk Group')) {
        // Allow ServiceDesk Group to see all incidents
        // No filtering needed
    } else if (userGroups.includes('Hardware Group')) {
        // Filter incidents to show only those of Hardware Group
        current.addQuery('assignment_group', 'hardware_group_sys_id');
    } else if (userGroups.includes('Software Group')) {
        // Filter incidents to show only those of Software Group
        current.addQuery('assignment_group', 'software_group_sys_id');
    } else {
        // Default behavior if no specific group condition is met
        current.addQuery('sys_id', '!=', ''); // Some condition to always return an empty result
    }
})(current, previous /*, displayValue, tableName*/);

and also check below link:

https://www.servicenow.com/community/itsm-forum/incidents-created-by-particular-group-members/td-p/7...

https://www.servicenow.com/community/developer-forum/how-can-list-all-incidents-raised-by-my-group-m...

Thank you, please make helpful if you accept the solution.