Show message when you click in the button

[mustapharabat]

Hi all

In a UI Action "Resolve Incident", I would like that when clicking on the "Resolve incident" button, I would like the message below to appear if the mandatory fields are not filled:

Here is the script of the UI Action "Resolve Incident":

function resolveIncident(){
//Set the 'Incident state' and 'State' values to 'Resolved', and display mandatory fields
if (!jQuery('.is-required').length){

alert("Veuillez remplir les champs obligatoires");

}
else
{g_form.setValue('incident_state', 6);
g_form.setValue('state', 6);
//if (g_form.getValue('comments') == '') {
//Remove any existing field message, set comments mandatory, and show a new field message
//try {g_form.hideFieldMsg('comments');} catch(e) {}
//g_form.setMandatory('comments', true);
//g_form.showFieldMsg('comments','Comments are required when resolving an Incident','error');
//return false; //Abort submission
//}
//Call the UI Action and skip the 'onclick' function
gsftSubmit(null, g_form.getFormElement(), 'resolve_incident'); //MUST call the 'Action name' set in this UI Action
}

}

//Code that runs without 'onclick'
//Ensure call to server-side function with no browser errors
if (typeof window == 'undefined')
serverResolve();

function serverResolve(){
gs.log("A Test save");
current.incident_state = 6;
current.state = 6;
current.update();
}

Thanks for your help

[mustapharabat]

Here is the script:

function resolveIncident(){

var notes = g_form.getValue('close_notes'); // put the correct field name in getValue

var code = g_form.getValue('close_codes');
var Istate= g_form.getValue('incident_state');
var state= g_form.getValue('state');

if(notes.length != 0 || code.length != 0)

{

g_form.addErrorMessage('The close notes and close codes are mandatory while resolving incident');
g_form.setValue('incident_state', Istate);
g_form.setValue('state', state);
return false;

}

else {
{g_form.setValue('incident_state', 6);
g_form.setValue('state', 6);
gsftSubmit(null, g_form.getFormElement(), 'resolve_incident'); //MUST call the 'Action name' set in this UI Action
}
}

}

//Code that runs without 'onclick'
//Ensure call to server-side function with no browser errors
if (typeof window == 'undefined')
serverResolve();

function serverResolve(){
gs.log("A Test save");
current.incident_state = 6;
current.state = 6;
current.update();
}

[Service_RNow]

HI,

PLease try below code :=

function resolveIncident(){
//Set the 'Incident state' and 'State' values to 'Resolved', and display mandatory fields
g_form.setValue('incident_state', 6);
g_form.setValue('state', 6);
g_form.setValue('resolved_by', g_user.userID);

gsftSubmit(null, g_form.getFormElement(), 'resolve_incident'); //MUST call the 'Action name' set in this UI Action
}

//Code that runs without 'onclick'
//Ensure call to server-side function with no browser errors
if (typeof window == 'undefined')
serverResolve();

function serverResolve(){
current.incident_state = IncidentState.RESOLVED;
current.state = IncidentState.RESOLVED;
current.resolved_by = gs.getUserID();
current.update();
}

Please mark reply as Helpful/Correct, if applicable. Thanks!

[mustapharabat]

Thank you for your reply

For example on this incident, the "incident state" is on "awaiting problem".
But when I click on "resolve incident" the field takes the value 6.

I would like it to remain on its initial state (for example here it is "awaiting problem") and displays the warning message: "The following mandatory fields are not filled in: Close code, Close notes"

Thanks

[mustapharabat]

Thank you for your reply

For example on this incident, the "incident state" is on "awaiting problem".
But when I click on "resolve incident" the field takes the value 6.

I would like it to remain on its initial state (for example here it is "awaiting problem") and displays the warning message: "The following mandatory fields are not filled in: Close code, Close notes"

Thanks