Show only Assignment groups with the same parent

[ramirch]

Hello!

We have multiple inbound actions that create records in a custom table. Upon creation of the record, the assignment group is populated. Is there a way to transfer/re-assign the ticket to another assignment group with the same parent.

For example:

Inbound Action 1 - creates record and assigned to Group 1, Parent is A

Inbound Action 2 - creates record and assigned to Group 2, Parent is B

Inbound Action 3 - creates record and assigned to Group 3, Parent is A

Inbound Action 4 - creates record and assigned to Group 4, Parent is A

Inbound Action 5 - creates record and assigned to Group 5, Parent is B

When a ticket is created and assigned to Group 1, it can only be assigned to Groups 3 & 4. Groups 2 & 5 will not be available for selection.

Is this possible?

Please help!

Thanks!

[Saurabh Gupta]

Hi,
You can write an advance reference qualifier for that.

[Saurabh Gupta]

Hi,
Script Include:

	var asgGrpWithSameParent = Class.create();
	asgGrpWithSameParent.prototype = {
	
		getAsgGrp:function(grpSysid)
		{
	if(grpSysid)
	{
	var grp=new GlideRecord('sys_user_group');
	grp.get(grpSysid);
	var parent=grp.parent+"";
	return 'parent='+ parent;
	}
	else
	{
		return "";
	}
		},

		type: 'asgGrpWithSameParent'
	};

Reference Qualifier :

javascript: new asgGrpWithSameParent().getAsgGrp(current.assignment_group+"")

[ramirch]

Hi @Saurabh Gupta ,

This worked! Thank you.

There is one thing though. When manually creating a record, the Assignment group has no value. Is it possible to show all groups with type = customGroupType?

[Saurabh Gupta]

Yes, possible. need to change the code.