Show only Assignment groups with the same parent

[ramirch]

Hello!

We have multiple inbound actions that create records in a custom table. Upon creation of the record, the assignment group is populated. Is there a way to transfer/re-assign the ticket to another assignment group with the same parent.

For example:

Inbound Action 1 - creates record and assigned to Group 1, Parent is A

Inbound Action 2 - creates record and assigned to Group 2, Parent is B

Inbound Action 3 - creates record and assigned to Group 3, Parent is A

Inbound Action 4 - creates record and assigned to Group 4, Parent is A

Inbound Action 5 - creates record and assigned to Group 5, Parent is B

When a ticket is created and assigned to Group 1, it can only be assigned to Groups 3 & 4. Groups 2 & 5 will not be available for selection.

Is this possible?

Please help!

Thanks!

[Saurabh Gupta · Accepted solution]

Hi,
In the else part of code 

return "type =sys_id of the type that you want to show"

[Saurabh Gupta · Accepted solution]

return "type =sys_id of the type that you want to show"

[saha_namrata92]

Hi Saurabh,

Have similar requirements but on the other side, when there is no parent for an assignment group, it is showing up all the groups present in the table, can it show no records as there is no parent-child relationship.