Show record producer variables in CSM Case

mdash
Giga Guru

Hi,

We have a requirement to create several record producers that will create CSM Cases. Now, the Case does not have that many variables.

So to show all the variables from the Record Producer into the Case, I can add a variable editor(UI Formatter). 

But, my question is, is it the best practice? Or is there any way out?

 

Thanks

1 ACCEPTED SOLUTION

The SN Nerd
Giga Sage
Giga Sage

Yes, the variable editor is OOTB (Out of the box) and is the OOTB way to display variables on a form.

You can copy that UI Macro for your own purposes, but you need to have a firm knowledge of Jelly.


ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022

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4 REPLIES 4

The SN Nerd
Giga Sage
Giga Sage

Yes, the variable editor is OOTB (Out of the box) and is the OOTB way to display variables on a form.

You can copy that UI Macro for your own purposes, but you need to have a firm knowledge of Jelly.


ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022

Thanks Paul. I will try it out.

Is there any other way to do this ? with out UI Macros .

 

Ashutosh Munot1
Kilo Patron
Kilo Patron

Hi,


Go with UI formatter only. Because if you try to do all this jelly coding we might miss somethings. Because one UI macros jelly code might be dependent on other Macro as well.


So please check them properly.

Thanks
Ashutosh