Show record producer variables on HR agent workspace

[tpeleg]

Hello experts,

Is it possible to include HR case variables (from record producer) in the HR agent workspace when raising a new case?

if not, did someone found a workaround that will able to include the HR case form with all the required questions to raise a new case directly from HR agent WS?

Thank you,

Tomer

[Ramkumar Thanga]

It is not possible to bring the variable section to the newly created cases, This is because a HR cases can be created from different record producers. You can bring it only to to the existing cases by configuring the workspace view layout.

Please mark this as helpful/correct.

Thanks!!

[tpeleg]

Thank you @Ramkumar Thanga 

I couldn't find variables editor attribute in the Workspace view... 

[Ankur Bawiskar]

@tpeleg 

agents will just work on HR cases on agent workspace.

Why to show them variables from record producer?

the HR case will already show the variables with the values user gave while submitting the record producer.

[Ravi Chandra_K]

Hello Ankur!

Greetings!

@tpeleg meant the case creation page.

@tpeleg you can do it from sn_hr_core_config_case_creation_service table and select the fields for required HR service.

as per the docs it should work for workspace as well HR Agent Workspace: Migration guidelines from Clas... - ServiceNow Community

please hit thumb up below and mark the answer as correct if it helped!!

Regards,

Ravi Chandra.