Agent Chat. How to modify and translate a welcome message?

[Elena7]

Hello,

I need to modify and translate a welcome agent chat message.

When the user is connected to Service Portal in French and he opens the agent chat conversation this text must be modified for our company's needs and it must be in French: 

I created 2 records in the sys_ui_message table for english and for french languages. I put the key in the Conversational integration interface's window, but it doesn't work. Does anyone know how to do it?

Thank you in advance,

Best regards,

Elena

[Ravi Chandra_K]

Hello @Elena7 

Greetings!

you can try cache.do command in the filter to clear the cache. the system doesn't load all translation immediately most of the times.

if that doesn't work, enable the language debugging and see which translation table that message belongs to (most likely in sys_ui_message only but you can cross verify once). 

Help others to find a correct solution by marking the appropriate response as correct answer and helpful!!

Regards,

Ravi Chandra

[Mark Roethof]

Hi there,

I think it should indeed be a UI Message, though have no setup at this moment to test it.

I do wonder though, you did mention that you added these yourself? They should already be out-of-the-box available. In my case for Dutch, though same principle:

What you could also do, I18N debugging, to double check if its indeed UI Message or something else.

- 2021-05-18 - Blog - Q: Help!!! (How) can I translate this? A: Have you had a look at I18N Debugging?

Kind regards,
Mark

[Mark Roethof]

So I just enabled I18N debugging, this shows that it might not be UI Message actually:

Translated Text.

You could add that manually, or set this text in English, save, switch language, update the text in your language, save.

Kind regards,
Mark

[Elena7]

I tried to do it. It didn't work.😔

I also can't understand how I can show a welcome message in the chat. I hided "Show me everything" button by adding this code to my Service Portal Agent Chat Configuration:

(function($sp) {
    return {
        live_agent_queue: $sp.getDisplayValue('sp_chat_queue'),
        skip_load_history: true,
        topic: 'ce2ee85053130010cf8cddeeff7b12bf', // sys_id of the live agent support topic,
    };
})($sp);

 I don't have a "Show me everything" button, but I don't have a welcome message neither. How to show a welcome message in the beginning of the chat. For now I only have an Agent Transfer Message or No agent available" message

Do you know how to do it?