Show record producer variables on HR agent workspace

[tpeleg]

Hello experts,

Is it possible to include HR case variables (from record producer) in the HR agent workspace when raising a new case?

if not, did someone found a workaround that will able to include the HR case form with all the required questions to raise a new case directly from HR agent WS?

Thank you,

Tomer

[Ankur Bawiskar]

@Ravi Chandra_K 

got it

[tpeleg]

Thank you @Ravi Chandra_K 

it seems like it's possible only for fields and not variables. (we wish not to create new fields in the HR COE table)...

[tpeleg]

Thank you @Ankur Bawiskar 

You're absolutely right, but this is the customer requirement. the agent should create the cases on behalf of the customer from the agent WS