Show related incidents

[Vikram3]

Hello Everyone,

I need to show the related incidents using the cmdb field as a reference but the catch is cmdb field is a string field. Can anyone help me in this.

[Maik Skoddow]

Hi @Vikram3 

unfortunately, it is not clear what your issue is. Please provide more details, context and screenshots to help us understand you better,

Maik

[Vikram3]

I need to show the list of all CI Related incidents, closed within the past 12-months, OR
opened in the past 12-months, with the exact same [Configuration Item] value as this current incident record has.

[RAMANA MURTHY G]

Hello @Vikram3 ,

I think you are asking about the cmdb_ci field on the incident form, am I correct? If not can you please elaborate more on your issue, so that it is easy to answer

Thank you 

[Vikram3]

Yes it is. But cmdb_ci field is a string field and not a reference field.