Show Service Portal via Native Mobile App?

[jamesmcwhinney]

The native mobile app brings the benefit of push notifications, but our users find the UX very poor and difficult to navigate.

Meanwhile, we have transitioned our ESS to service portal which has a great UX, but no push notifications on mobile.

Does anyone know if its possible to have the mobile app display the service portal content as-is?

[Patrick DeCarl1 · Accepted solution]

If I understand you request, you want to show the Service Portal via the mobile app. 

One way of doing so, is to add the Service Portal Module to the default app section when users log in. Follow below steps. 

1. Create a New Page Module under System Mobile UI -> Home page modules. Screenshot for example. Key is having Module Like Service Portal Home available for all user. YOu might want to create a new one vs using the one user Service Portal app. 

2. Nav to "Home page sections", click "default applications" then click "edit" in the modules related list to add the new module you created in step 1. 

3. Open mobile app to see if new module shows up like below. 

Hope this helps. 

[jamesmcwhinney]

Thanks Patrick!

I see I need to create a mobile module that points to a module, but how do I create a module that points to Service Portal?

[jamesmcwhinney]

Nevermind, figured it out.  Thank you that was way too easy!

[miked112]

So I didnt want to use the Service Portal Home module that is OOB. When i tried to mimic that module I recieved an error inside the mobile app. Along the lines of #m.do/<my portal> cannot be rendered...blah blah. But i figured it out.

On the mobile module form bring the path relative to root tick box... check that box and youre good to go

When I was searching for how to accomplish this. I wished this tutorial was here. So here it is.