Showing different views on pop up view

[Dinesh Kumar C]

Hi All,

I got a requirement to show the different views on reference popup view. On incident form when ever user clicked on 'i' symbol of 'assigned to' field (referenced to sys_user table) based on user role particular view should be displayed. For eg if user has admin/user admin role pop up view should be in default view, if the user has 'itil' role then pop up view should be user table 'itil' view. 

Can someone please help on feasibility of this issue. Thank you:)

[PVSK]

Hi there,

You can create a new view for itil users and configure the pop-up view as suggested in this blog - https://community.servicenow.com/community?id=community_blog&sys_id=f81f859d1b837b08ada243f6fe4bcb92

Cheers!

[Dinesh Kumar C]

Hi @PVSK ,

Thank you for your reply, I had configured such a way and able to show up the itil view on popup. But now the question is can we show different views on popup view meaning lets say person A has admin role in that case I would like to show the default view.

Another scenario is person B who has only ITIL role, I would like to show the popup view as same as like 'itil' view. 

could you please let me know is this feasible to show different views on pop up.

Regards,

Dinesh

[PVSK]

Hi Dinesh,

Try creating view rules to show the different form views based on the role and with the new pop-up configured on itil view, it should solve your problem!

Cheers!

[Dinesh Kumar C]

Hi PVSK,

Sorry, I might have confused you. My concern is to show different views on popup view on another table (meaning on incident form when user clicks on 'i' icon, I would like to show different popup views based on user's role).

Showing different views on form was configured on form view by using view rules and its working.

Regards,

DInesh