Showing Requested Items List on User Record

[jmiskey]

If we want to show a Requested Items related list on the User Record, we can follow the method described here:Configure related lists in forms - ServiceNow Express Support

and choose options like:

Requested Item->Submitter

or

Requested Item->Beneficiary

If we choose both, we will have two Requested Item related list tabs (one tab for each list).  

Is there an easy way to show both in one single related list tab?

So, it would return all records where the user is either the Submitter or Beneficiary in one single list.

Thanks

[Harsh Vardhan]

Hi Joe,

are you using service-now express version?

i have few questions.

you had mentioned Submitter or Beneficiary term . may i know how will you define these two terms in technical ? if i am not wrong submitter would be who has submitted the request? m i correct?

how about beneficiary?

have you added custom related list on your form? if i see OOTB i can only see 5 related list

[jmiskey]

No, we are using the full-blown version of ServiceNow.   We are on Helsinki.

"Submitter" is the person who submitted the request

"Beneficiary" is the person who the request is for (people can submit them on behalf of someone else, when they call in to the Help Desk for example)

The actual name of the fields are:

"opened_by" for "Submitter:

"u_beneficiary" for "Beneficiary"

Here is what our list looks like:

[Harsh Vardhan]

Hi Joe,

in this case you need to create new relationship.

as antin.s have already given you the details and it will work perfectly.

[antin_s · Accepted solution]

Hi Joe,

You can create a new Relationship as shown below and add it to the User Table as Related List.

You might want to replace the fields "opened_by" and "request.requested_for" with your fields.

Hope this helps. Mark the answer as correct/helpful based on impact.

Thanks

Antin