Sidebar - Quick Action No matches found

[Jen11]

hello All,

on sidebar, when we click on the quick action we see the no matches found.  Even when we type something, we don;t see any results.  Do we need to do something on our end to configure to show the FB articles etc? 

[andy_now]

Had the same issue and found out the action was set to deactivated by default. Look at the following table quickactions_action.list and make sure there's a record for [sys_cs_collab_chat] that is set to active.

[Krissy]

This option still does not work. Does AI search need to be enabled as well?

[andy_now]

I'm not using AI Search in my instance so that shouldn't be needed.

Have you tried a cache.do to refresh the instance? No harm doing one when you've run out of options.
Otherwise you could try repairing the application 'now_ctx_sidebar' and 'com.servicenow_now_contextual_sidebar'. Also not sure if that may reset any config/customisation you might have made?

Worth raising a support case.

[girisathvika]

Is your issue resolved? I am also having the same issue