Singe Task Catalog Request Confirmation of close complete

[abdulrehman]

Good Afternoon from Pakistan!
Hope everyone is fine.
As an ITIL user I would like to have a confirmation of close complete on single SC_Task catalog requests. Warning ITIL user that closing will close complete the RITM. 

When closing a SC_Task catalog requests, the confirmation pop-up has RITM closing warning. Please see the attached screenshot below.

Can anyone please provide me some guidance,I'll be thankfull

[SD_Chandan]

 Hi @abdulrehman ,

You can try business rule on this 
When all tasks are closed, auto-close The RITM

[BradW8176685430 · Accepted solution]

Hi @abdulrehman 

If you are closing the records via a UI Action, you can modify it to pop up a modal to confirm the action using glideModal().

Alternatively, if you are closing records by updating the state value, use glideModal() in an on change  client script.

There are a number of OOB modals available. Check out glide_confirm for a simple confirmation modal.

[BradW8176685430]

Have a look at the change_confirm_reason UI Page. You can clone and modify that to do what you need. It already has the input text area and the buttons configured. You just need to call it from your UI Action or Client Script and make sure the text input field is mapped to your work notes/comments.

[Ankur Bawiskar]

@abdulrehman 

since you simply want a box to enter the text, why not use prompt javascript box and the user can enter that value and you can then update it in work notes

If my response helped please mark it correct and close the thread so that it benefits future readers.