Singe Task Catalog Request Confirmation of close complete
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07-18-2025 12:51 PM
Good Afternoon from Pakistan!
Hope everyone is fine.
As an ITIL user I would like to have a confirmation of close complete on single SC_Task catalog requests. Warning ITIL user that closing will close complete the RITM.
When closing a SC_Task catalog requests, the confirmation pop-up has RITM closing warning. Please see the attached screenshot below.
Can anyone please provide me some guidance,I'll be thankfull
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07-23-2025 08:11 PM
since you simply want a box to enter the text, why not use prompt javascript box and the user can enter that value and you can then update it in work notes
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-24-2025 05:32 AM
Thank you for marking my response as helpful.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader