Singe Task Catalog Request Confirmation of close complete

AbdulrehmanT · ‎07-18-2025

Good Afternoon from Pakistan!
Hope everyone is fine.
As an ITIL user I would like to have a confirmation of close complete on single SC_Task catalog requests. Warning ITIL user that closing will close complete the RITM.

When closing a SC_Task catalog requests, the confirmation pop-up has RITM closing warning. Please see the attached screenshot below.

Can anyone please provide me some guidance,I'll be thankfull

Brad Warman · ‎07-18-2025

Hi @AbdulrehmanT

If you are closing the records via a UI Action, you can modify it to pop up a modal to confirm the action using glideModal().

Alternatively, if you are closing records by updating the state value, use glideModal() in an on change client script.

There are a number of OOB modals available. Check out glide_confirm for a simple confirmation modal.

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Ankur Bawiskar · ‎07-23-2025

@AbdulrehmanT

since you simply want a box to enter the text, why not use prompt javascript box and the user can enter that value and you can then update it in work notes

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · ‎07-24-2025

@AbdulrehmanT

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · 2 weeks ago

@AbdulrehmanT

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader