Singe Task Catalog Request Confirmation of close complete

abdulrehman · ‎07-18-2025

Good Afternoon from Pakistan!
Hope everyone is fine.
As an ITIL user I would like to have a confirmation of close complete on single SC_Task catalog requests. Warning ITIL user that closing will close complete the RITM.

When closing a SC_Task catalog requests, the confirmation pop-up has RITM closing warning. Please see the attached screenshot below.

Can anyone please provide me some guidance,I'll be thankfull

BradW8176685430 · ‎07-18-2025

Hi @abdulrehman

If you are closing the records via a UI Action, you can modify it to pop up a modal to confirm the action using glideModal().

Alternatively, if you are closing records by updating the state value, use glideModal() in an on change client script.

There are a number of OOB modals available. Check out glide_confirm for a simple confirmation modal.

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Ankur Bawiskar · ‎07-24-2025

@abdulrehman

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · ‎11-19-2025

@abdulrehman

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader