Skip a task for a particular item

[David Cross]

Hello All,

Need help,

what i want is : Task to be skipped on using a particular catalog item.

13 items using same workflow [ 5 task are being generated on sequencal order ].
5 task are needed for 12 catalog item but for 1 catalog item only 1 task is needed, Can you please suggest me how to achive this, For that particular item only 1 task should be generated & 4 should be skipped.

please suggest.

[Community Alums]

Hi @David Cross ,

These threads would help you:

https://community.servicenow.com/community?id=community_question&sys_id=d2a9c6eedb1954102be0a851ca961976

https://community.servicenow.com/community?id=community_question&sys_id=8bacb903dbc62cd0ab0202d5ca96194a

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[OlaN]

Hi,

Basically I can think of two options.

1. Create a separate Flow/workflow for the catalog item that has different requirements regarding how many tasks should be created.

2. Create some scripting condition if your existing workflow that determines if it should move on to create additional tasks or not.

[David Cross]

Thank You OlaN, I'll create a workflow.

[shloke04]

Hi,

Please find the steps below to achieve your requirement:

1) As you have mentioned that you are using a Workflow for all 13 catalog items, so what you need to do is put a IF condition just before those generation of catalog task where the task are getting generated sequentially.

This will make sure that you create 1 catalog task for one item and for rest it will create all 5 as you need.

For example see the workflow built for reference:

Individual Activity blocks for reference in IF where you need to validate the Catalog item name:

So this way you can control the generation of task based on catalog item.

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke