skip when the updater notifies me.

[服部稜]

When I renew a ticket, if the voter = renewer, I want to skip to the main team
How do I set this up in Advanced condition?

[Chaitanya ILCR]

Hi @服部稜 ,

opend_by is a reference field

try this

current.sys_updated_by != current.opened_by.user_name

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[服部稜]

hello, @Chaitanya ILCR 

current.sys_updated_by ! = current.opened_by.user_sys_id

By the way, what should I do if voter ≠ updated by?

[Chaitanya ILCR]

Hi @服部稜 ,

try this line 

replace your line with below line

current.sys_updated_by != current.opened_by.user_name

if it's not working

what do you mean by voter?

please share screenshots of field and it's backend name and which table you are referring to

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[服部稜]

@Chaitanya ILCR 

current.sys_updated_by ! = current.opened_by.user_sys_id
and it worked fine!

I only want to send emails to teams that resolve with voters ≠ updaters