SLA Breach emails

[Jaspreet7]

When receiving SLA breach emails as a manager, I would like to have an idea of what the incident is about.

[Dr Atul G- LNG]

Hi @Jaspreet7 

You need to update the email notification and add the incident details. Please chk OOTB SLA notification and make changes

[Jaspreet7]

Actually I want to do this: 

Need to change SLA Breach email for manager and technician as following subject with a custom message about the incident:
SLA "Incident P4 - Resolve" associated with INC0052929 has breached

Need to change SLA Warning email for technician and manager as following with a custom message:
SLA "Incident P4 - Resolve" associated with INC0053249 has reached 90%.

I need to know where do I change the custom message.

[swathisarang98]

Hi @Jaspreet7 ,

You can add ${task.number} in your email notification something similar to below,

Result : 

you can refer the OOTB notification,

Name - SLA breached Parm

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Jaspreet7]

Hey Swathi, 

I appreciate you helping me out today.

Actually I want to do this: 

Need to change SLA Breach email for manager and technician as following subject with a custom message about the incident:
SLA "Incident P4 - Resolve" associated with INC0052929 has breached

Need to change SLA Warning email for technician and manager as following with a custom message:
SLA "Incident P4 - Resolve" associated with INC0053249 has reached 90%.

I need to know where do I change the custom message.

Thanks.