SLA definition on 'interactions' table

[arb]

Is there a way to create an SLA definition based on 'interactions' table I dont see it in list of tables

[arb]

Still waiting for a correct answer.  We have interactions that get created that I cant associate a sla timer with.  we are on Build name: Rome  soon sandiago and neither have the ability.

[ZTaylor1]

SLA definitions can only be created for tables that extend the Task table per this SN Documentation. You would probably be better off creating a custom solution leveraging business rules and custom fields on the Interaction table rather than trying to force the SLA definition table and Task SLA table to accommodate.

[gowsia1]

Hi @arb, 

SLA "Table" field reference qualifier allows to select only table which are extends the task table. Interaction table is not a base table, so we cannot see the interaction table in the SLA table field list.

Table that determines the records tracked by the SLA. SLAs can be defined for any table that extends the task table, including incident, change request, and service catalog tasks.

1. Configure the SLA "Table" field reference qualifier, remove the attribute value "base_table=true" then you can see the interaction table in the list as below.

Note: But it affects globally, make sure before configuring.

2. You can create Metrics instead of SLA for interaction table.

[arb]

I don’t have that flag (base_table=true ) set I have “base_table=task”

allow_public=true,base_start=true,base_table=task

[Uncle Rob]

If you're talking about Interactions (the table), you can't create SLAs on that unfortunately.

Much to my dismay, Interactions are not tasks.  SLAs can only be associated to tasks.