SLA definition on 'interactions' table

[arb]

Is there a way to create an SLA definition based on 'interactions' table I dont see it in list of tables

[GarimaU]

@arb  Did you find any working solution for this. Even I am working on the similar requirement

[Sebastian Reinh]

Hi @GarimaU,

we solved it with a workaround.
We created a custom table that is extended from the task table. Whenever an interaction is created, we simultaneously create a dummy task on the custom table. The dummy task has SLA definitions and reacts to every state change of the parent interaction.

[GarimaU]

In that case, you won't see SLA triggered on interaction , but you must be monitoring it through dummy task which you created. 

[Sebastian Reinh]

yep, thats correct, but it was the easiest way.

[GarimaU]

Thanks Sebastian for the prompt response