SLA Due is showing Unknown, So based on created field SLA due should auto populate but it will included 48 hours Example: Created is 2020-07-27 13:26:58 So SLA Due should be 2020-07-29 13:26:58
I have written below script but its not working
var gr = new GlideRecord("sc_task");
gr.addQuery("task", current.sys_id);
gr.orderBy("sys_created_on");
gr.query();
if (gr.next()) {
//gs.addInfoMessage("sys_created_on " + gr.sys_created);
current.sla_due = gr.sys_created_on;
current.update();
}
Hi Please try the below business rule and code
1. create a business rule on SLA task table
Script:-
(function executeRule(current, previous /*null when async*/ ) {
// if (current.task && current.completion_date) {
var taskGR = new GlideRecord('task'); // Replace 'task' with your specific task table if needed
taskGR.addQuery('sys_id', current.task); // Query the task based on sys_id
taskGR.query();
if (taskGR.next()) { // If a matching task is found
// Update the SLA due date field in the incident (task) record
taskGR.sla_due = current.planned_end_time; // Copy the completion date to SLA due
taskGR.update(); // Save the changes to the task record
}
// }
})(current, previous);
