We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

SLA is not showing in HR agent workspace.

Suzy
Tera Contributor

‎12-19-2023 08:59 AM

Hi All,

 

SLA is running in when I check in HR case backend view but I when I see in HR agent workspace, its not showing up.

 

Please see the screenshot for your reference (it always shows as 0s remaining)

 

Kindly provide any solution.

 

Preview file
17 KB
0 Helpfuls
  • 604 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron

‎12-19-2023 10:40 AM

Hi @Suzy 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0864591

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0996954#:~:text=Creating%20a%....

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls