How to capture closed by name in the notification that created on sc_req_item table?

[Annie10]

Hello,

I have been struggling to capture the 'Closed By' name in the notification when an RITM is closed complete. Can you please provide suggestions?

I'm using "${sys_closed_by", but it is returning empty.

Here is the example:

[Michael George]

I'm like 99% sure that it's just "closed_by" for the sc_req_item table.

[Annie10]

Hi @Michael George 

I'm currently using "${sys_closed_by} " for the sc_req_item table, but not sure why it is returning blank/empty

[BalaG]

Hello @Annie10   as highlighted by Michael, the field you want is "closed_by"   not "sys_closed_by"

hope that helps

--

Bala G

[Annie10]

Hi @BalaG ,

I have tried Michael's suggestion "closed_by", but it still printed "empty"

Printed: