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SLA is not showing in HR agent workspace.

Suzy
Tera Contributor

‎12-19-2023 08:59 AM

Hi All,

 

SLA is running in when I check in HR case backend view but I when I see in HR agent workspace, its not showing up.

 

Please see the screenshot for your reference (it always shows as 0s remaining)

 

Kindly provide any solution.

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-19-2023 10:40 AM

Hi @Suzy 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0864591

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0996954#:~:text=Creating%20a%....

 

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