SLA is showing 1 year later though given as two days.

[Suzy]

Hi All,

I have created SLA definition and given Duration as 2 days but SLA is calculating for 1 year. Please see the screenshots for the reference.

Can someone help in this issue.

Thank you.

[Dr Atul G- LNG]

Hi @Suzy 

So funny 😞 , Just check the schedule once again, may be some dates / years mention wrong and also try to create another SLA (Dont Save) is this same issue?

I checked at my side and it showing fine. 

[Suzy]

Thanks for your reply. I checked the configuration is correct only but don't know why it did not work. Now I have done insert and stay to an existing configuration and its working now.

[Dr Atul G- LNG]

Hi @Suzy 

Some times there is no rot cause for the issues or tough to find out.  Glad your issue has been solve.

[AndersBGS]

Hi @Suzy ,

Please share a snip of your schedule, as I do think your issue is here.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders