SLA issue

pramn · ‎07-26-2023

Hi,

We have setup a resolution SLA and we have kept duration time 02 days ,

and we have tested its shows

Wondering why its showing long duration , I mean it should have only 2 days .can you please help me with it .

Much appreciated your help in this

Harshal Aditya · ‎07-26-2023

You need to replace Schedule in SLA definition with 24*7 schedule. A 24*7 schedule should be available OOB in servicenow

Please mark this response as correct or helpful if it assisted you with your question.

Regards,
Harshal

View solution in original post

AndersBGS · ‎07-26-2023

HI @pramn ,

This is due to your SLA schedule. If you would like the SLA to run 24/7/365, then just remove the SLA schedule or set it to "no schedule", then it will run 24/7.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

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Best regards
Anders

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