SLA notifications are sent for more than 100 %

[sharayukasar]

Hi all,

we have a workflow   on "task_sla" table for sending out the notifications   on different percentage (for 25% ,50% ,75% etc). But there are notifications which are sent for 110%,200% etc which is not what client want to receive. as per my understanding there is something that's updating the "task_sla" table, which is why the workflow is triggering again .

I found one Business rule "start workflow" which has current.update(); in it. I think its causing the notifications to be sent on percentage more than 100 % .but that BR is OOB . How to handle this situation??

Thanks in advance

[sharayukasar]

and if you need to understand the requirement in details below is the screenshot of requirement

here shift leads ,ops DM etc will have assicoted DLs and the respective notifications will be sent to those DLs. so I have linear workflows .

for e.g for resolution p1 . my wokrflow will have 25 % timer ,notification to the shift lead and assignment groups   and similar activities further.

[Alikutty A]

Based on your diagram, cant all these be included in single default workflow? For eg Resolution SLA will have a single workflow and different timers at 25%, 50%, 75%, 85%, 90% and 95%. Is there any reason for separating it into 2 different workflows?

Thanks

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[sharayukasar]

these were included into single workflow only but still it was giving problem so I just made a linear workflow for response and resolution.

as the instance is shared one. default workflow is being used by so many other customer so i cant make changes into the default workflow.

[Alikutty A]

JFYI, There should be a transition from all notification activity to a Join activity and then to the End. Empty transition can sometimes create issue in workflow.

Thanks

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